Provide a Post-crisis Water Supply Solution in the Branch of District 3 of Tehran

Document Type : Research Article


Department of disaster management, Shakhes Pajoh research center, Esfahan, Iran


Evaluating and reducing various risks is a part of the corporations and organizations policies, any economic and non-economic entity must inevitably pay particular attention to the stage after the crisis in order to lead the organization's missions, carry out missions of the organization, and to reduce the costs and expenses of the various crises. A closer look can be said that the management system of continuity of activities and services tries to prepare the organization for a proper and timely response to the crisis (crisis management) to a level of readiness that can be found in the shortest possible time to resume on a timely basis, based on predefined plans, the provision of services to customers (continuity of service and activities), and preferably the transition from a critical to a normal state (recovery). In this research, after expressing the theoretical foundations in the field of crisis management and standards of continuity of activities and services, the headquarters of the water and wastewater company of district 3 of Tehran, which has been selected as a case study, has been investigated. An attempt has been made to extract the indicators for the company's headquarters by investigating the principles of standards BS-25999 of the British Standards Institute regarding the continuity of activities and services, and then, by submitting a questionnaire and analyzing the results of the questionnaire through SPSS19 software and Expertchoice11 data for the continuity plan to be used for the case study to be localized. In the end, a post-earthquake continuity and continuity plan has been proposed in the headquarters of Water Treatment Company, District 3 of Tehran, in which the necessary measures for the continuation of activities before, during and after the accident, and the organizational chart and the description of each task are specified. In this way, the company is ready to face the crisis and can resume its business in the best possible time and can take the transition from a critical state to a normal state.


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